FAQ's (Frequently Asked Questions)

When you're not sure, just ask.

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FAQ’s are ‘Frequently Asked Questions’ to the inexperienced of us that don’t spend that much time on the internet.

Our FAQ’s information provides responses to the most common things we discuss with customers. If you are unsure on anything to do with courier services then there’s a chance you can find the answer in the previously answered questions here. If after that there is anything else you need to know please feel free to contact us, we’d be happy to help any way we can.

Questions about Avango Couriers

Our services, charges, limitations and more

No – we don’t guarantee it, but that doesn’t mean that don’t manage it. In 12 months from the 1st of March 2021 to 28th of February 2022 we achieved a 100% record of turning up within 1 hour of the requested collection time.

The reason we don’t offer a guarantee is that we are currently just a small, but growing courier services provider. Although we have access to a network of highly recommended professional owner-drivers to support our workload, we made the decision not to guarantee 1 hour collection times.

There are just too many variables that can affect the outcome. Issues such as traffic, booking volumes or delays caused by other deliveries. We’ll give you our best estimation of your driver arrival time when booking. Plus you will be kept informed if anything changes.

Yes. All ‘Ad-hoc’ orders must be paid for upfront. New customers pay upfront, but to we provide big discounts to help reduce the effect of this on your cashflow. We can offer 30-day accounts, but only once a good working relationship has been built up. Even after the initial ‘trial period’ has been passed a credit-check may still be required before we allow 30-day payment terms. If you are looking for contract delivery or distribution services for your business then please contact us. Let’s have a conversation to see if we can be of assistance.
We can accept card payments for low-value bookings through Paypal for all Ad-hoc deliveries. We can also send an invoice via email. This must be paid in full before we will send a vehicle to collect goods. Bank transfers can be accepted. These must be made at least 24 hours before the date of collection for ad-hoc deliveries to allow us to be able to confirm the transaction has completed. Account customers will be invoiced by email (or by post if requested). A scanned copy of POD (proof of delivery) is also included. Payment must be made within 30 days by BACS.
No. It’s based our experience of understanding what is likely to be the shortest appropriate route. For example, if you wished to send an item from High Wycombe (Buckinghamshire) to Maidstone (Kent) then a direct line through the centre of London is essentially the shortest route. It would be madness to try it though. Congestion and charges would make the journey a slow and expensive nightmare. It’s much easier to use the M25 (well, most of the time anyway).
Yes. We always make sure that our drivers get paperwork signed and printed at delivery locations. These are then sent through to our office and can be passed directly to you.
We have two levels of cover for our deliveries. Our basic courier insurance cover up to the level of £10,000 for all types of ‘Goods-in-transit’. If your items are worth more than this then please speak to us first. We can often extend our cover up to £25,000 for higher value deliveries (charges may apply).

We’ve been lucky enough to have completed sub-contract work on behalf of many of the biggest names in the business, plus we’ve delivered goods either to, or on behalf of, such well known companies as Panasonic, JCB, Top Shop, Amazon, AO.com and many more.

Most same-day couriers will quote based on the mileage that you are sending goods. There is often a minimum charge (typically at least £50) for the service and then a per-mile rate to the destination. You can find a selection of minimum charge rates on each of our service pages and we will be happy to quote for individual deliveries in the UK.

This is a very simple process in the UK. A quick Google search for couriers in your local area will provide you with a list of service providers. All you need to do is have your document or package prepared (printed etc) and sealed in an envelope or protective packaging (box files if your document is many pages long) and with any relevant information/labels attached. Provide the collection and delivery address details, along with when your need the delivery to be done. If you’re happy with the courier company’s price quoted, then pay and wait for the driver/rider to arrive.

At this time we operate on a strictly B2B (Business to Business) or B2C (Business to Consumer) level. As such we don’t handle these items ourselves;
  • Animals
  • eBay purchases
  • Hazardous materials
  • Household waste
Yes. We operate 24 hours a day, 7 days a week, although your delivery will need to be booked during office hours. A delivery required at 3am Saturday night/Sunday morning will have to be booked on the Friday before 6pm.

Call now on 03333 050204

Let's see what we can achieve together.

We are a local delivery service provider with nationwide coverage. Whether you need help with a single delivery or daily distribution, just call!